Got Questions?

We’ve Got Answers!

Does my membership payment go toward purchasing gear?

We are not a rent to own company but we do give you ways to earn toward purchases of gear that you are borrowing!

We periodically provide lots of other opportunities to earn points, like bonuses for refereals, social media shares, and writing reviews.

Check your plan to determine the number of points you’ll earn each month. The higher the plan, the more rewards you will get!

How long can I borrow the gear?

You can keep it up to the maximum limit for each plan (6 months for Opener, 12 months for Pro, and unlimited for Headliner). Or if you want to keep things fresh, you can swap your gear out every 30 days!

How do you request items to borrow?

Once you sign up, you’ll be able to create a borrow list of gear that you’d like to try out. We use that list to plan our inventory and ensure we’ve got gear in stock that users want.

We’ll send you items from your list based on our stock and availability. If there is a piece of gear that you really want first or next, just use the priority toggle in your borrow list to let us know what you’d like most.

Otherwise, we’ll keep things fresh and fun by sending you gear from your list as it becomes available! It typically takes about 5-7 days to get your first shipment.

How long does it take to get my gear once I sign up?

It typically takes about 5-7 days to get your first gear shipment after you sign up. Following that, shipments will be a bit faster as each member creates a borrow list that allows us to better plan inventory. The more items you add to your borrow list, the faster and better we can serve you!

How often can I swap out the gear I’m borrowing?

Every 30 days you can choose to either swap out your gear for something else or keep it longer.

What happens if I break, damage, or lose the gear?

Accidents happen 😢. You can choose to purchase a Damage Protection plan for your gear that will cover any damage or excessive wear. Otherwise, you’ll be responsible to pay the cost of repair or replacement. Any gear that is lost (other than in shipping) will be automatically billed at standard cost to your credit card. Damage Protection plans do not cover loss.

How do I return the gear once I’ve borrowed it?

It’s easy! You can request a return label directly from your borrow list simply by navigating to the item. If you’re running into issues you can request it from us either via our chat or contact form under https://buyorborrowmusic.com/contact/. Just place the gear back in the original packaging, slap the return label on over the original, and drop it off at your local shipping point. You can also schedule USPS or UPS pickups at your home to save a trip!

Do you require security deposits?

Most members are approved without the need for a security deposit! However, in some cases we may need to charge a refundable security deposit to activate your membership.

Our Opener and Pro memberships do not require credit checks. Instead, we use data from your registration payment to assess lending risk.

If your account will require a deposit a member of our team will contact you to discuss the details. 

Do you require credit checks?

Our Opener and Pro accounts do not require any formal credit checks!

Instead, we use data from your registration payment to assess lending risk and determine if a security deposit is required. 

Headliner membership does require a simple soft pull credit check. It does not affect your credit score and does not require any sensitive personal info like your SSN.

What if I decide I want to pause or cancel my membership after I get my gear?

No worries! All of our plans bill month to month and you can cancel or pause at any time. All pause or cancellation requests must take place 72 hours before your next bill date to avoid being charged for your next monthly payment. Monthly membership payments are nonrefundable.

Please ship the gear back within 72 hours of pausing or cancelling. If items aren’t shipped before your next effective billing date, your card will be charged the price to purchase the item(s) we have not received, and the item(s) will be yours to keep.

If you pause or cancel while a new shipment is pending, or in progress, there will be a $25 cancellation fee incurred to redirect the shipment back to us.

I want to borrow some cool gear but don’t know where to start. Can you help?

Absolutely! Our Pro plan comes with basic Gear Consultant support by email. Headliners get even more VIP treatment with access to a personal Gear Consultant (via text, phone, or video chat) who can recommend products and guide you on your journey.

If I’m a headliner and I borrow 3 items at a time, can I swap them out individually?

Yep! You can swap them out individually. Just make sure to note any shipping charges that may apply to your next round of gear.

What does the “max value” mean for each of the plans

The max value refers to the maximum purchase price cost of the items you can borrow. Pro members can borrow any single item up to $1,000 in maximum purchase value. Headliner members can borrow up to 3 items with a combined maximum purchase value limit of $3,000.

What is “VIP Gear” and how do I borrow it?

VIP Gear belongs to a special collection of vintage, rare, or boutique gear that is reserved only for our Headliner members. We do require a quick proof of ID before loaning out any of this gear. Submitting a photo of your driver’s license is all we need.

Can I become a member if I live outside of the continental United States?

Unfortunately, no 😢. We currently only support the mainland US but we are working on expanding internationally soon!

Do You Require ID Checks?

Since we lend out expensive equipment with no formal credit checks, we use a simple secure process to verify your ID with Stripe, one of the largest and most secure payment processors in the world.

It only takes about 30 seconds and your information remains totally safe, secure, and confidential.

Do you charge shipping for items I borrow?

We charge fulfillment fees each time an item is sent out. That fee covers round trip shipping.